Support

These projects are maintained by volunteers. If you are having problems with the software, you can get help from other users and the volunteer developers. Commercial support is available from Basis Technology.

Questions

There are three ways to find answers to your questions:

Try to look for the answer to your problem. If you don't find the answer, then post a question to the forum or e-mail list. When you post your question, be sure to include:

  • The version of the tools being used (TSK 3.0.1 for example)
  • The platform (Ubuntu for example)
  • How you installed the tools (package, source, etc.)

If your question is about an error message, then be sure to include the exact message so that it can be tracked down.

Reporting Bugs

If you have a bug to report, then submit an issue to the relevant bug tracker. Be sure to include (at least):

  • The version of the tools being used (TSK 3.0.1 for example)
  • The platform (Ubuntu for example)
  • How you installed the tools (package, source, etc.)
  • Any error messages (send the exact message)

Submitting Code / Patches

Code submissions are always welcome. Refer to the Developer Guidelines for details.

Feature Suggestions

If you have ideas for a new feature, then you are encouraged to implement it and submit the code. If you are not a developer, then you can post the idea to one of the Feature Request trackers. Developers can look at that list for ideas and maybe one of them will implement it.

Submitting Document Updates

If you find an error in documentation or if you want to contribute new documentation, send the changes or new file to < doc-updates [at] sleuthkit {dot} org >. The sources for the Autopsy documents are in github for the User's Guide and the Developer's Guide if you want to use that as the basis for making changes.